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ICT Solutions

End-to-end IT support for your business

Complete ICT supply, setup and support: workstations, servers, printers, email, cloud storage and user support so your team never loses a working day.

ICT Solutions example — End-to-end IT support for your business

What this service can do for you

  • Hardware supply, setup and upgrades
  • Business email, Microsoft 365 and Google Workspace
  • Cloud storage, backups and disaster recovery
  • Remote and on-site helpdesk support
  • IT asset management and procurement advice

What you receive

  • Site assessment
  • Rollout plan
  • SLA support
  • Monthly reporting

Prefer to talk first?

Call 0815967171 or email emmanuel@betaitsolution.co.za. We also do free on-site assessments in Midrand and surrounds.

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Service Level Agreement

Standard response and delivery commitments for every service we deliver.

  • Remote issue resolution — we respond and start resolving most issues remotely within 0 to 2 hours.
  • On-site attendance — timing depends on the labour, access and equipment required for the job.
  • Installations on site — completed within 24 hours, or within 48 hours when the quotation and required work demand more time.
  • Accurate quotations — quotes are realistic and aligned to your budget, unless a higher cost is clearly explained to meet your specific needs and expectations.
  • Clear requirements — the client must provide a complete list of requirements and confirm exactly what they expect us to deliver before work begins.

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